Privacy Policy

The websites and online applications of the Revenue Department, Government of Kerala are committed to protecting the privacy of users and ensuring the security of information collected through the Department's digital platforms.

1. Technical Information Collected Automatically

When you access any website or online application of the Revenue Department, certain technical information is automatically recorded for system administration, security monitoring, statistical analysis, audit, and service improvement.

This automatically recorded information may include:

  • Internet Protocol (IP) address and domain name.
  • Server address, browser type, and operating system.
  • Date and time of access.
  • Pages visited and documents downloaded.
  • The referring website or Internet address from which you accessed the portal.

The information collected automatically is used solely for operational, analytical, and security purposes. No attempt is made to identify individual users or associate the collected technical information with any specific person, except where such identification is necessary to investigate security incidents, prevent unauthorized access, protect Government information systems, or where disclosure is required under applicable law or pursuant to the directions of a competent legal, judicial, or statutory authority.

2. Collection of Personal Information

Where any website or application of the Revenue Department requires users to provide personal information for processing applications, delivering services, authentication, verification, payment processing, grievance redressal, or any other authorized Government function, the purpose for collecting such information will be clearly specified at the time of collection.

3. Information Security Safeguards

The Revenue Department implements appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. Access to such information is restricted to authorized personnel and agencies solely for the discharge of official duties and statutory functions.

4. Sharing and Disclosure of Information

The Revenue Department does not sell, rent, trade, or otherwise disclose personally identifiable information collected through its websites or applications to any third party, whether public or private, except:

  1. Where such disclosure is required under applicable laws, rules, or Government orders.
  2. Where disclosure is directed by a competent court or statutory authority.
  3. Where disclosure is necessary for the delivery of Government services or integration with other Government systems authorized for official purposes.
  4. Where the user has provided consent, wherever such consent is required under applicable law.

5. Retention and Policy Acknowledgment

Information collected through the Department's digital platforms shall be retained and processed only for lawful Government purposes and in accordance with applicable laws, policies, and record retention requirements. Appropriate measures are continuously adopted to maintain the confidentiality, integrity, and availability of information and to safeguard Government digital infrastructure.

By accessing or using any website or online application of the Revenue Department, Government of Kerala, users acknowledge that they have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of information in accordance with its provisions.